Terms of service
Last updated: September 23, 2026
1. Purpose
These terms govern the purchase of the land registry filing and administrative services that Online Apps, S.L. provides through portalregistral.es. The service consists of preparing, checking and filing the request for the chosen document with the competent Land Registry, and delivering to the client the document issued by that Registry.
2. What the price covers
The price shown for each service includes, with applicable VAT, the service fee of Online Apps, S.L. and the registry charges paid to the Registry. The client may carry out the procedure independently through the Association of Registrars' electronic office paying only the official charge; by purchasing from us, the client additionally pays for the filing service.
3. Turnaround times
We file every request with the Registry on the same working day on which payment is confirmed; requests received outside our processing hours (Monday to Friday, 9:00 to 18:00, Spanish mainland time) are filed first thing on the next working day. The times offered — 5 to 7 working days for standard handling, under 24 working hours for urgent and under 4 for very urgent — refer to the time within which we file and process your request, counted from payment confirmation. All times are expressed in working days and working hours, that is, Monday to Friday: Saturdays, Sundays and public holidays are not counted. Issuing the document is a matter for the registrar of the Land Registry competent for the municipality where the property is located, who assesses the request and issues the document, and that processing is outside our control. In practice, Registries usually reply on the same working day to requests filed in the morning, and on the next working day to those filed in the afternoon; each Registry's workload or a local public holiday in its municipality may extend that time. If a deadline is exceeded for reasons attributable to us, we will refund the urgency surcharge paid.
4. Free trial
Payment for your procedure activates a Portal Registral Plus subscription with a 7 calendar-day trial period. During the trial you have access to the property contract templates and to the member price on all procedures, which is 50 % off the rate with very urgent processing included. After the 7 days, and unless cancelled before expiry, the plan renews automatically each month for €49.90 including VAT. Renewal occurs on the same day of the month on which it was activated. You may cancel at any time from your account area or by writing to soporte@portalregistral.es, with no commitment or penalty; cancellation takes effect at the end of the current billing period, which you will enjoy in full, and generates no further charges. The member price applies to services requested with the subscription's email address, without needing to sign in, and the trial can be enjoyed only once per email address. By providing your card details, you authorise Online Apps, S.L. to store the card securely with the payment provider and to charge the plan's instalments to it in accordance with these terms. The contract templates are guidance templates that the customer completes and adapts under their own responsibility; they do not constitute legal advice, and Online Apps, S.L. is not a party to any contract signed with them.
5. Client obligations
The client undertakes to provide truthful and sufficient details to identify the property or holder, and to declare accurately the legitimate interest behind the enquiry. Requesting land registry information with false details, or using the information for purposes other than those declared, is the sole responsibility of the client.
6. Negative results
In searches by holder, the answer may be negative: the person or entity may hold no recorded rights. That is a valid response from the Registry, which issues and charges for it, so the service is deemed provided and the amount is not refundable on that basis.
7. If the Registry asks for more details
The Registry may refuse the request when the data provided do not allow the property to be identified. In that case we will send you an email with a link to complete the information, and we will resubmit the request at no additional cost each time you provide any new detail that helps locate it, with no limit on attempts; without new details it cannot be resubmitted, because the Registry has already refused it with the details on file. You have fourteen calendar days from each notice; once that period has passed without new details, the file will be closed. Since the processing and the submission to the Registry have already been carried out, our service fee is not refundable when the Registry cannot locate the property with the details provided by the customer. If you prefer not to continue, let us know and we will refund the Registry fee, which is not incurred when the request is refused.
8. Right of withdrawal
As a consumer you have fourteen calendar days to withdraw from the contract without giving a reason. However, since the service is performed immediately, by accepting these terms you expressly request immediate performance of the service and acknowledge that, once the request has been filed with the Registry and the service fully performed, you lose the right of withdrawal, in accordance with article 103(a) of the consolidated text of the Spanish General Law for the Defence of Consumers and Users. Until the request has been filed, you may withdraw and we will refund you in full.
9. Withdrawal and refunds for Portal Registral Plus
By taking out Portal Registral Plus you expressly request that the service start immediately, without waiting for the withdrawal period to end. Plus does not consist of usage credits: it consists of the member price, the very urgent processing included and the contract templates, which remain available to you throughout the paid period. As a consumer you have fourteen calendar days from the contract to withdraw without giving any reason, by writing to soporte@portalregistral.es; if you withdraw within that period after a fee has been charged, we will refund that fee minus the proportion corresponding to the service already provided, in accordance with article 108.3 of the Spanish consolidated General Law for the Protection of Consumers and Users. The contract templates are digital content supplied with your express consent: by downloading a template you lose the right of withdrawal for that content, in accordance with article 103.m) of the same law. After the withdrawal period, each fee corresponds to a period of service already made available to you and is not refundable if you used Plus during that period, that is, if you ordered any procedure at the member price or downloaded any contract template. Exceptionally, we may refund the last fee charged if you request it within fourteen calendar days of the charge and you have not used Plus during that period; the refund entails cancelling the plan and does not apply to fees prior to the last one. You can cancel at any time from your personal area or by writing to soporte@portalregistral.es, effective at the end of the paid period, and we will confirm it by email. If a charge is due to an error on our part, we will refund the full amount.
10. Refunds
We will refund the full amount when we do not manage to submit the request and when the service is not provided for reasons attributable to us. When the Registry cannot locate the property with the details provided by the customer, section 7 applies: the Registry fee is refunded, not our service fee. Refunds are made to the same payment method used, within a maximum of fourteen calendar days.
11. Who appears as applicant, and document content
The document you receive is the one issued and electronically signed by the competent registrar, and is delivered in full and unaltered. Since Online Apps, S.L. files the request on the client's behalf using its own electronic identification, it is this company that appears as the applicant on the document. This affects neither its validity nor its content: the registry information and, where applicable, the secure verification code that allows its authenticity to be checked with the Registry are the same as if the request had been filed directly. If you need the request to be in your own name, you must file it yourself through the Association of Registrars' electronic office using your electronic certificate or Cl@ve.
12. Invoicing
We issue an invoice for our services on request, for which the client must provide their tax details at the time of purchase. The invoice is sent by email.
13. Customer service and complaints
You may direct any query or complaint to soporte@portalregistral.es. We will respond to your complaint within a maximum of one month. As a consumer, you may also use the European Commission's online dispute resolution platform and the competent consumer protection bodies.
14. Governing law
This contract is governed by Spanish law. Where the client is a consumer, the courts of their domicile shall have jurisdiction.